Return Policy

At NEW FASHION WASTRALAY, we strive to provide high-quality fashion products and a smooth shopping experience. However, if you are not completely satisfied with your purchase, we’re here to help.

1. 📦 Return Eligibility

You can request a return if:

• Return request is made within 7 days of delivery
• Product is unused, unwashed, and in original condition
• All tags, packaging, and invoice are intact
• Product is not listed under non-returnable items

2. 🔄 Return Process

To initiate a return:

• Contact us via:
  • 📞 Phone: 9876543210
  • 🌐 Website: http://apnawastralay.in/
• Provide:
  • Order ID
  • Product details
  • Reason for return
  • Images (in case of damaged/wrong item)

Once approved, you will receive return instructions.

3. 💰 Refund Policy

• Refund will be processed within 7–10 business days after product inspection
• Refund will be credited to:
  • Original payment method OR
  • Bank account (if applicable)

⚠️ Note:

• Shipping charges are non-refundable
• If product is used/damaged, refund may be rejected

4. 🔁 Exchange Policy

We offer exchange for:

• Size issues
• Wrong product delivered
• Damaged/defective item

Conditions:

• Request within 7 days
• Product must be unused with original tags

5. ❌ Non-Returnable Items

• Used or worn clothing
• Innerwear / personal items
• Customized products
• Items marked as “Final Sale”

6. ⚠️ Damaged or Wrong Product

If you receive a damaged or incorrect item:

• Report within 48 hours of delivery
• Share clear images/videos
• We will provide free replacement or full refund

7. 🚚 Return Shipping

• Customer bears return shipping cost
• If mistake is from our side, we cover shipping

8. 🌍 Address for Returns

NEW FASHION WASTRALAY
Dumariya Road, Near Dumariya Mod
Imamganj, Gaya, Bihar – 824206

9. 📞 Contact Us

• Phone: 9876543210
• Website: http://apnawastralay.in/